Help and FAQs

Find answers to the most common questions we get asked!

How do I hear about your latest offers?

We have amazing new offers every week, and fantastic free prize draws each month for all our tofsclub members.

Sign up now to our free tofsclub to access these incredible offers.

Where is my nearest store and what time is it open?

Please click here to go to the Store Finder section where you will need to enter your postcode and find all the details about your local store

Do you have any job vacancies?

There has never been a better time to join The Original Factory Shop. We are a growing national retail brand with hundreds of stores across the UK.

To support this growth we need talented and motivated individuals to join our business, and in return we offer a competitive salary with great benefits.

Click here to start your career with tofs.

Can I order online?

Unfortunately we no longer operate a transactional website, this is for browsing only

Can I order online and collect in store?

Sorry, at the moment we do not offer this service. This is a service we are looking to provide in the near future. You can keep up to date with all the latest updates and news by subscribing to our email newsletter here.

How do I check product availability?

Due to the great prices we offer and high demand for our products, we are unable to check product availability from the Support Centre. You can check this by contacting your local store. To find your nearest store, visit (link to store finder)

I’ve lost my receipt. Do you accept any other proof of purchase?

If you need to return a product and paid by credit/debit card, then a copy of your bank statement will qualify as a proof of purchase

I’ve bought a product but it’s the incorrect size, is there anything I can do?

Please return your product back to store within 14 days of purchase, as long as you have the receipt and the tags attached, the store will be able to offer you an exchange

What can I do if I’m not satisfied with my purchase?

If you are not completely satisfied with your purchase as stated in our Returns Policy you can return the product for a full refund if the product is returned with 14 days, in  a saleable condition with the original receipt

How long do refunds take?

Refunds can take up to 5 working days to be processed through the bank. Please note that this is out of the control of The Original Factory Shop and is handled by the banks them self. Please contact your bank direct to find out the status of your refund

My item is faulty, what should I do?

Please return this to your local store with a proof a purchase and they will be able to deal with this

Are any of your products not refundable?

Yes – please visit our Returns Policy for the full list of items

Faulty Electrical Products

We offer a 12 month guarantee on our Electrical products. If your product does become faulty within 12 months of purchase, please return it your local store with your receipt for a refund or replacement.

How do I contact you?

If you can’t find the answer on the Frequently Asked Questions section, please contact the Customer Support Team via our Contact Us Page

You can also write to us at: The Original Factory Shop, Orient Business Park, Burnley, Lancashire, BB11 5UB