Let's continue to stay safe together

Shop safe and stay local.

Even though restrictions are easing, the safety of our customers and colleagues remains our top priority.

We will be continuing with all the safety measures we currently have in our stores to allow us to continue to bring you a safe shopping experience.

Please follow the safety steps below during your visit to your local store, wherever possible.


Check our store finder to see the details for your local store


Here's how we can continue to stay safe together

The Original Factory Shop, wear a mask - COVID-19

We strongly recommend a face covering is worn in our stores

We strongly recommend a face covering is worn in our stores

The Original Factory Shop, Store staff wear masks, gloves and visors  - COVID-19

We expect our colleagues to continue to use face coverings

We expect our colleagues to continue to use face coverings

The Original Factory Shop, Restricted Number of customers allowed in our store - COVID-19

Restricted numbers of customers in our shops

Restricted numbers of customers in our shops

The Original Factory Shop, protective screens at till point- COVID-19

Protective screens at till point

Protective screens at till point

The Original Factory Shop, Cleaning & Sanitising Regularly - COVID-19

Enhanced cleaning.
Colleagues sanitise their hands regularly

Enhanced cleaning.
Colleagues sanitise their hands regularly

The Original Factory Shop, sanitise your shopping basket in store  - COVID-19

Sanitiser will be available to sanitise your basket when entering the shop

Sanitiser will be available to sanitise your basket when entering the shop

The Original Factory Shop, Avoid unnecessary contact  - COVID-19

Please avoid unnecessary contact with clothing & footwear

Please avoid unnecessary contact with clothing &
footwear


Social distancing in stores is recommended

Social distancing in stores is recommended

The Original Factory Shop,  Put used tissues in bin and wash hands- COVID-19

Put used tissues in the bin and wash your hands afterwards

Put used tissues in the bin and wash your hands afterwards

The Original Factory Shop, use contactless payment- COVID-19

Use card & contactless payment wherever possible
(up to £45)

Use card & contactless payment wherever possible (up to £45)


ALSO…

  • Face coverings are compulsory in shops in Scotland, Wales & Northern Ireland. In England please continue to wear a face covering in our stores if you can, for the safety of our colleagues and customers.
  • Please avoid any unnecessary contact with clothing and footwear. We know this is hard, but ideally please only touch any items you may wish to purchase.
  • We want to keep all of our customers safe, so if you do want to purchase footwear and want to try it on please bring a pair of socks/pop socks with you.
  • Any item returned/ exchanged will be placed in quarantine for 72hrs before it goes back on sale.

For the latest regional guidance please click below.

 

For our customers in England
For our customers in Scotland
For our customers in Wales
For our customers in Northern Ireland

thank you all for your patience and understanding