Skip to Main Content
Our Customers | The Original Factory Shop
Latest BargainsNew InBrandsGroceryElectricalsGiftsFashionBeautyHome & GardenToysPartyFind StoreBlogClub+
  • Latest Bargains
  • New In
  • Brands
  • Grocery
    • Food & Drink
    • Household Consumables
    • Pet Supplies & Accessories
  • Electricals
    • Audio & Visual
    • Beauty
    • Electrical Accessories
    • Household & Floorcare
    • Kitchen
  • Gifts
    • Fragrance Gifts
    • Gifts for Her
    • Gifts for Him
    • Gifts For Kids
    • Personalised Gifts
  • Fashion
    • Womens
    • Mens
    • Kids
  • Beauty
    • Women's Fragrance
    • Men's Fragrance
    • Make Up & Nails
    • Skin & Haircare
  • Home & Garden
    • Bathroom
    • Bedroom
    • Car Care
    • Fitness Equipment
    • Garden, Outdoors & DIY
    • Home & Living
    • Kitchen & Dining
    • Laundry & Cleaning
    • Storage
  • Toys
  • Party
  • Find Store
  • Blog
    • Blog Contents Page
  • Club+
    • Club+ Refer A Friend
Savings in your pocket - download the TOFS Club+ App today!

CUSTOMER SERVICE & FAQs

Customer Service left menu
  • Privacy Notice
  • Website T&Cs
  • The Club T&Cs
  • The Club Scratch Card
  • Conditions of Sale
  • Cookie Preferences
  • Clearpay
  • Shop Safe - COVID 19
Customer Service right menu
  • Frequently Asked Questions
  • Order & Delivery Information
  • Returns & Refunds
  • Product Recalls
  • Store Finder
  • Reserve & Collect T&Cs
  • Gift Card T&Cs

ABOUT US & HELPFUL INFORMATION

About Us
  • Our Story
  • Our History
  • About Reserve & Collect
  • About Shop Online
  • The Club
  • TOFS Club+
  • Sign-up to Emails
  • Blue Light & Armed Forces Discount
  • Student Discount
  • Charity Initiative
Helpful right menu
  • Landlords
  • Suppliers
  • Recycling
  • Gender Pay Summary
  • Careers
  • Modern Slavery Statement
  • Section 172 Companies Act 2006 statement
  • Environmental Social Governance

CONTACT INFORMATION

Customer Service: Customercare@tofs.com

PR Contact: tofs@z-pr.com

Contact Us

Careers & Recruitment

The Original Factory Shop © 2023

Powered by Shopify

  • American Express
  • Maestro
  • Mastercard
  • Visa

Sign-up to our email newsletter

Don't miss out, keep up to date with all the exciting new products, brands and offers landing in our stores every week.