Our Reserve & Collect service*, is available in all our stores, throughout the UK. You can reserve your selected items online, free of charge.

Payment is taken in-store at time of collection.

Our Reserve & Collect service*, is available in all our stores, throughout the UK. You can reserve your selected items online, free of charge. Payment is taken in-store at time of collection.

Why Reserve & Collect?

· Easy online browsing at any time

· Convenience of a quicker visit to store

· Reassurance the items you want are ready for you in store

Why Reserve & Collect?

· Easy online browsing at any time

· Convenience of a quicker visit to store

· Reassurance the items you want are ready for you in store

STEP 1

Step 1: Select Reserve & Collect item and add to basket

Items available for Reserve & Collect are clearly marked.

Find the item(s) you'd like to reserve & click 'ADD TO BASKET'.

Click 'Change Store' to display availability in other stores.

STEP 2

Step 2: From the basket select Reserve & Collect to finish the order

When you have finished adding items to your basket, click on the basket and select the 'RESERVE & COLLECT' button to finish the order. 

STEP 3

Step 3: Select or confirm a location and enter your details

Tick your preferred store in the 'SELECT A LOCATION' section.

Then enter your personal details under 'CONTACT INFO', before clicking on the 'RESERVE NOW' button to complete your order.


STEP 4

Step 4: Success - Order Confirmation

Our website will confirm that your order has been successful, and has been passed to your selected store for processing.

STEP 5

Step 5: Confirmation by Email

You will receive an order confirmation by email and then a further email when your product is ready to collect.

If the store is unable to reserve your chosen items, you will be notified by email.

STEP 6

Step 6: Pick your order up in-store when notified for collection

Pop into your select store to collect and pay for your items.

Please take note of the date we will hold the items until, as after this date they will no longer be reserved for you.

STEP 1

Items available for Reserve & Collect are clearly marked.

Find the item(s) you'd like to reserve & click 'ADD TO BASKET'.

Click 'Change Store' to display availability in other stores.

Step 1: Select Reserve & Collect item and add to basket

STEP 2

When you have finished adding items to your basket, click on the basket and select the 'RESERVE & COLLECT' button to finish the order. 

Step 2: From the basket select Reserve & Collect to finish the order

STEP 3

Tick your preferred store in the 'SELECT A LOCATION' section.

Then enter your personal details under 'CONTACT INFO', before clicking on the 'RESERVE NOW' button to complete your order.

Step 3: Select or confirm a location and enter your details

STEP 4

Our website will confirm that your order has been successful, and has been passed to your selected store for processing.

Step 4: Success - Order Confirmation

STEP 5

You will receive an order confirmation by email and then a further email when your product is ready to collect.

If the store is unable to reserve your chosen items, you will be notified by email.

Step 5: Confirmation by Email

STEP 6

Pop into your select store to collect and pay for your items.

Please take note of the date we will hold the items until, as after this date they will no longer be reserved for you.

Step 6: Pick your order up in-store when notified for collection

Reserve & Collect FAQs

How long will my reserved item(s) be held for?

Your reserved items will be held for 3 days at your selected store. If you are unable to collect your order within 3 days, unfortunately the items will no longer be reserved for you.

How do I pay for my reserved item(s)?

You will pay for your order when at the point of collection in store. Currently we are unable to take payment online.

Can I pay for my 'Reserve & Collect' order online?

Currently we are unable to take payment online. Please pay for your order when you collect in store.

Is it possible to cancel my 'Reserve & Collect' order if I change my mind?

If you change you mind, please contact your selected store to let them know.

What price will I pay?

You will pay the in-store price for each item on collection.

Is there a charge to reserve items?

There is no charge to reserve items.

Can I pay for a Reserve & Collect item via Clearpay

Yes, for Reserve & Collect items payment is made in store.

If an item(s) is on a limited time offer (promotional price) and I reserve it, will I pay the offer price when collecting?

If you reserve an item(s) which has a limited time offer price (promotional price), the item(s) must be collected within the offer period to qualify for the offer price. If collected outside of the specific offer period, the offer price will not be valid.

If an item(s) is on a limited time offer and I reserve it, when do I need to collect it by?

If you reserve an item(s) which has a limited time offer price (promotional price), the item(s) must be collected within the offer period to qualify for the offer price. If collected outside of the specific offer period, the offer price will not be valid.