You can now shop online from the comfort of your own home. Departments include home, garden, beauty, electricals and storage with more product ranges being added all the time!

You can now shop online from the comfort of your own home. Departments include home, garden, beauty, electrical and storage with more product ranges being added all the time!

Why Order Online?

· Easy online browsing at any time

· Convenience of delivery, especially for larger items

· Additional choice of exclusively online products, to compliment what you can find in-store

Why Order Online?

· Easy online browsing at any time

· Convenience of delivery, especially for larger items

· Additional choice of exclusively online products, to     compliment what you can find in-store

STEP 1

First choose your item/s

Items available to buy online are clearly marked as 'Home Delivery' and feature an 'Online Exclusive' badge if browsing products.

Find the item(s) you'd like to order & click 'ADD TO BASKET'.

 

STEP 2

Next go to your basket, then check out

When you have finished adding items to your basket, click on the basket and select the 'CHECK OUT' button.

STEP 3

Enter your email and shipment address details or login if you already have an account

Enter your email address and the shipping address details for your order.

You can also ‘Save this information for next time’, which allows you to setup an online account to simplify future visits. There is also a ‘log in’ option on the page should you have already registered.


STEP 4

If you're happy with the details you have entered click through to payment

On this next page you will see a confirmation of your contact details and ship to information. From here you can check and change information if necessary.

Shipping is set to standard. By clicking 'Continue to Payment' you can enter your payment details on the next screen.  

STEP 5

Once you've entered your payment details and confirmed your order you will receive an email confirmation

Once you have completed and confirmed your payment details, you will receive an order confirmation by email.

When your order has been despatched you'll receive another email update, including tracking information.

STEP 6

You can now wait for your goods to arrive

Please see the notes on your confirmation email and despatch confirmation to stay informed of the expected delivery date for your order.

STEP 1

Items available to buy online are clearly marked as 'Home Delivery' and feature an 'Online Exclusive' badge if browsing products.

Find the item(s) you'd like to order & click 'ADD TO BASKET'.

First choose your item/s

STEP 2

When you have finished adding items to your basket, click on the basket and select the 'CHECK OUT' button.

Next go to your basket, then check out

STEP 3

Enter your email address and the shipping address details for your order.

You can also ‘Save this information for next time’, which allows you to setup an online account to simplify future visits. There is also a ‘log in’ option on the page should you have already registered.

Enter your email and shipment address details or login if you already have an account

STEP 4

On this next page you will see a confirmation of your contact details and ship to information. From here you can check and change information if necessary.

Shipping is set to standard. By clicking 'Continue to Payment' you can enter your payment details on the next screen.  

If you're happy with the details you have entered click through to payment

STEP 5

Once you have completed and confirmed your payment details, you will receive an order confirmation by email.

When your order has been despatched you'll receive another email update, including tracking information.

Once you've entered your payment details and confirmed your order you will receive an email confirmation

STEP 6

Please see the notes on your confirmation email and despatch confirmation to stay informed of the expected delivery date for your order.

You can now wait for your goods to arrive

Online Ordering FAQs


What is the delivery charge when ordering online?

Our standard delivery cost is £4.99, however special delivery charges may apply for delivery to the Channel Isles or Scottish Isles, Northern Ireland and Scottish borders.  

When will my order arrive?

All items will be delivered within 5-10 working days from order confirmation.  

What is my cooling off period?

You have a 14-day 'cooling-off period' when buying something you haven't seen in person - unless it's bespoke or made to measure. Your cooling-off period starts the day after you receive your order, and there doesn't need to be anything wrong with the item for you to get a refund. If you do request a return during this time, as long as any items are unused and fit for resale, you are entitled to a full refund including delivery.  

Getting a refund or replacement

You have 30 days from receiving a product (the day it was delivered) to claim a refund if it is faulty, after this you will be offered a replacement or gift card. You can also claim for a replacement of a faulty item within six months of purchase.  

Can I get my delivery costs refunded?

If you receive a faulty item and report it within 30 days, you can have that item replaced free of charge through logging into your orders on the website. If you report the faulty item in store you will be offered a gift card, goods to the same value or a full refund including delivery charge. If however you change your mind about keeping an item after the cooling off period, you will not be entitled to the delivery charge refunded.  

Do I need my invoice to return online products?

You can return an item without an invoice but we do require proof of purchase - such as a bank statement or confirmation email.  

Can I pay for an Online Exclusive item via Clearpay

Yes, just shop on www.tofs.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order!