Returns and Refunds

We hope you will be pleased with the products you purchased, however if for any reason you would like to return your products, please see details below. Products must be returned the way they are purchased.

1. Online Orders

If you want to return your order you must tell us within 14 days (beginning on the day you receive the goods).

Please visit and fill in the form to request a return. Returns are free, and once the return has been approved you will be sent a Collect+ label to send the products back. The products should be returned within 14 days and should be unopened, in their original condition and packaging.

Our stores also accept online returns. A proof of purchase is required to process the return. This can be the delivery note or confirmation email.

If you would like to cancel your order, please contact who can check if the item has been dispatched.

If you have changed your mind about an item, it can be returned for a refund if it is in a new and unused condition.

If an item is faulty, please contact with all the details of your order where a replacement or refund will be offered.

Once we receive your return, we will inspect it. If the return is approved, we will refund you the price you paid for the products by the method you used for payment; delivery charges will be refunded if the contract is cancelled within fourteen (14) calendar days, or if your order included faulty or incorrect items. However, we may make certain deductions (see 8.5 in Consumer Conditions Of Sale on our website).

Your refund will be made within 14 days from the day on which we receive the product(s) back from you.

Please read the Consumer Conditions Of Sale found on our website for full details.

2. In-store Purchases 

These should be returned to one of our stores with a valid receipt or proof of purchase.

For any queries, please contact us via email ( or check in store. This returns policy does not affect your statutory rights. If you purchase an item in-store and change your mind, you have 14 days to get a refund or up to 28 days to exchange the item. A valid receipt / proof of purchase is required, and the item must be in a saleable condition. Refunds are available up to a maximum of 28 days after purchase if you are returning an item because of an error on our part or because it is defective. Where a replacement is not required, a full refund for the item will be made. It is your responsibility as the customer to ensure the item is returned suitably packaged and is received in a fully re-saleable condition. Returning any item in a state showing evidence of use beyond that required for necessary handling may result in a reduction of the amount refunded. This does not affect your statutory rights. If you have any queries regarding returns, exchanges or refunds please contact our Customer Care team.

3. Products we are unable to refund or exchange

We do not accept returns on opened bedding, opened mattresses, opened mattress toppers, opened duvets, opened pillows, cosmetics, fragrances, earrings, piercing jewellery, swimwear, underwear, inflated balloons, perishable products or CDs, DVDs, electrical items that have been used or computer software that has been opened unless faulty, damaged, not as described or unfit for intended purpose. NB. Mattresses, or mattress toppers, are non-returnable once they have been removed from the packaging due to health and hygiene reasons. Your statutory rights are not affected. Please see clause 7.5 in the Website Ts&Cs for details.

4. Complaints

We hope that you will never have cause for complaint. However, in the unlikely event you do please contact our Customer Care team at

5. Statutory Rights

This policy is not intended to replace or compromise your statutory rights.