1 THESE TERMS
1.1 These are the terms and conditions on which we supply our products to you where you are a consumer (i.e. you are buying products from us for your personal use) and your order is placed on our website.

1.2 These terms will apply and will be legally binding on you. Please read these terms carefully before you submit your order to us. We also recommend that you print a copy of these terms for future reference.

1.3 Nothing in these terms will affect your legal rights. Detailed information on your legal rights is available from the Citizens Advice website: www.adviceguide.org.uk.

2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are The Original Factory Shop Ltd, a company registered in England and Wales. Our company registration number is 4176887 and our registered office is at Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

2.2 How to contact us. You can contact us at www.tofs.com/pages/contact-us or by emailing us at customercare@tofs.com or writing to us at Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB. We encourage you to contact us if you have any questions or wish to confirm your understanding of these terms.

3 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it or, if earlier, the time we dispatch the products for delivery or confirm the products are available for collection, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and, if we have already taken payment, we will refund the charges in full. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to deliver to your preferred delivery address or meet a delivery or collection deadline you have specified.

3.3 We generally only sell and deliver to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK. Special delivery charges may apply for delivery to the Channel Isles or Scottish Isles, Northern Ireland and Scottish borders.

4 OUR PRODUCTS
4.1 Products may vary slightly from the information provided on our website or in our marketing materials. Any information, such as images, sizing, weights, dimensions and specifications, on our website or included in our catalogues and other marketing material is included as a guide only. Your product may vary slightly from the information provided. If any of the information provided is particularly important to you, we recommend that you contact us to confirm the information prior to placing your order.

4.2 Product packaging may vary. The packaging of the product supplied to you may vary from that shown in images of our products.

4.3 Electrical and electronic equipment. Where we supply products to you that are Electrical and Electronic Equipment (EEE), we are obligated under the Waste Electrical and Electronic Equipment Regulations (the WEEE Regulations). The WEEE Regulations were implemented to reduce the amount of electronic waste being sent to landfill. Under this legislation old electrical items must not be disposed of with standard waste, but should be taken to a central point for recycling. To remind you that old electrical equipment can be recycled, it is marked with a crossed out wheeled bin symbol. More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility. We are a registered member of Valpak. Our WEEE registration number is 500980. In accordance with the WEEE Regulations, our EEE products are marked with the crossed out wheeled bin symbol and we finance the recovery and recycling of WEEE when it reaches the end of its life.

5 PROVIDING THE PRODUCTS
5.1 How we will provide the products. During the order process, the products which are ‘online only’ will be delivered to you.

5.2 Delivery and any other supplemental costs. If you place an order for delivery on our website, the costs of delivery and any other supplemental costs will be as displayed to you on our website.

5.3 When we will provide the products. During the order process, we will keep you updated as to when we will provide the products to you. Unless you select a specific delivery or collection date, we will initially provide you with an estimated delivery or collection date when we accept your order and we will then contact you to update that estimate when the products are ready for delivery or collection. Unless we agree with you otherwise, the date for collection will be within 30 days after the day on which we accept your order. If we are unable to deliver the products or make the products available for collection within 30 days of the date on which you accept your order, we will notify you of this and, unless you agree to extend the time for delivery or collection, you may end the contract and we will refund in full any charges you have paid for the products not delivered or collected.

5.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received. Examples of events that are outside our control include acts of God, floods, drought or other natural disasters; outbreaks of a virus, disease or other severe illness; terrorist attacks; collapse of buildings, fire or explosions; any labour or trade disputes, strikes or industrial action; or non-performance by our suppliers (where those suppliers are not one of our group companies).

5.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will try to leave your product at a safe place or deliver it to a neighbour. If this is not possible, we will attempt to re-deliver at a later date.

5.6 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, where you ask us to deliver a product to you, we will need the address of the delivery location. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.7 When you become responsible for the products. Any product we sell to you will be your responsibility from the time we deliver the product to the address you gave us (this includes when products are delivered to a safe place or to a neighbour if you are not in at the time of delivery).

5.8 When you own the products. In spite of the fact that you may have become responsible for the product in accordance with clause 5.7 above, you will only own that product once we have received payment in full.

6 SUSPENDING THE SUPPLY OF PRODUCTS
6.1 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product:

(a) to deal with technical problems or make minor technical changes;

(b) to ensure the safety of our customers or our employees where we have reason to believe that supplying the product to you may put you, our employees or any third party’s safety at risk;

(c) where, upon delivery, the driver deems the delivery location to be unsuitable; or

(d) to update the product to reflect changes in relevant laws and regulatory requirements.

6.2 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency (such as the delivery location not being suitable for our driver to unload the products), in which case we may not be able to tell you in advance. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7 YOUR RIGHTS TO END THE CONTRACT
7.1 Ending your contract with us. You will have rights to end the contract in certain circumstances. In particular, you will be able to end the contract:

(a) If the product you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2; or

(c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.

7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been provided but have been paid for. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) we are unable to deliver the product to your preferred delivery location and we have been unable to agree an alternative method or location for delivery;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for any of the reasons set out in clause 6.1 above (or notified you we are going to suspend them); or

(e) you have a legal right to end the contract because of something we have done wrong.

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. This 14-day period is known as the “cooling-off period”.

7.4 How long do I have to change my mind? The exact date on which the cooling-off period starts and ends depends on what you have ordered and how it is delivered or collected. If the product you have purchased is subject to a cooling-off period, in most cases, the 14-day period will start on the day you (or someone you nominate) receive the products. However, if your products are split into several deliveries or collections over different days, the 14-day period will start on the day you (or someone you nominate) receive the last product.

7.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a) any products which become mixed inseparably with other items after their delivery or collection;

(b) sealed products, including for safety, hygiene or other legal reasons, once it has been unsealed after you receive it;

(c) quickly perishable products, including food or beverage items; and/or

(d) any other similar products which by reason of their nature cannot be returned.

8 HOW TO END THE CONTRACT WITH US
8.1 Tell us you want to end the contract. Where you wish to exercise a right to end your contract with us in accordance with these terms or your legal rights, please let us know through the ‘contact us’ form at www.tofs.com/pages/contact-us. Please provide your name, home address, order number, details of the order and, where available, your phone number and email address. If you wish to do so, you can end the contract by sending us a completed version of the model cancellation form that we have included at the end of these terms. However, using this form is not obligatory.

8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. For ’online only’ orders, please visit https://www.tofs.com/a/returns and fill in the form to request a return and receive your shipping instructions, if applicable.

If you choose to return the products to store, a proof of purchase is required to process the return. This can be the delivery note or confirmation email.

Returns can also be taken to any of the 7,500 Collect+ sites throughout the UK.

If you are exercising your right to change your mind, you must return or send off the products within 14 days of telling us you wish to end the contract and the products should be returned unopened, in their original condition and packaging. We reserve the right to make any deductions from the refund amount if there is any indication that the product has been unnecessarily handled, as explained at clause 8.5(a) below.

8.3 When we will pay the costs of return. We will pay the costs of return in all instances.

8.4 How we will refund you. We will refund you the price you paid for the products by the method you used for payment; delivery charges will be refunded if the contract is cancelled within fourteen (14) calendar days, or if your order included faulty or incorrect items. However, we may make certain deductions, as described below. However, we may make certain deductions, as described below.

8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind during the cooling-off period:

(a) We may reduce your refund of the price (excluding any delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the products and we later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) If applicable, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 7-10 days at one cost but you choose to have the product delivered within 48 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.6 When your refund will be made. We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.

9 OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a delivery address where our contract states that we will deliver the products to you;

(b) you do not, within a reasonable time, allow us to deliver the products to you.

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

10 IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us via www.tofs.com/pages/contact-us or using the contact details provided in clause 2.2. If a fault with the product occurs during the guarantee period, then we will replace the product or, in some cases, offer you a refund. The guarantee period for electrical products is 12 months from the date of delivery. The guarantee period for unopened products with an end or expiry date is the period from the date of delivery until such end or expiry date.

10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products because they are faulty or misdescribed, you must for ’online only’ orders visit https://www.tofs.com/a/returns and fill in the form to request a return.

11 PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages of our website. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product's correct price at your order date is higher than the price stated to you, we will contact you to give you the option of continuing to purchase the product at the correct price or cancelling your order before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

11.4 When you must pay and how you must pay. We accept payment online for ’online only’ orders by standard credit or debit cards. We are unable to accept gift cards or vouchers for ‘online only’ orders, these include The Original Factory Shop, Love 2 Shop or One4all. Unless otherwise agreed with you, we will take payment for your order from your credit or debit card at the time you place your order. If we subsequently reject your order for any of the reasons permitted by these terms, or we cannot supply any product for any reason, we will credit your credit or debit card with a full refund.

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know via www.tofs.com/pages/contact-us or using the contact details provided in clause 2.2.

12 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13 HOW WE MAY USE YOUR PERSONAL INFORMATION
How we may use your personal information. We will only use your personal information as set out in our Privacy Notice at https://www.tofs.com/pages/privacy-notice.

14 OTHER IMPORTANT TERMS
14.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will do our best to ensure that the transfer will not affect your rights under the contract.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. However, if you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14.7 Alternative dispute resolution. We encourage you to contact us with any issues or complaints in the first instance by contacting us using the contract details in clause 2.2. We will try to resolve any disputes as quickly and efficiently as possible. However, if you are not happy with have handled a dispute, please let us know and we will provide you with information about our alternative dispute resolution provider. 

Model Cancellation Form (see clause 8.1)
(Complete and return this form only if you wish to withdraw from the contract)

To The Original Factory Shop

Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Email: customercare@tofs.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate

 Club £5,000 Prize Draw

1. The ‘win £5,000 cash’ prize draw is open to TOFS Club members who shop and swipe/scan their Club App or card in-store between 02/12/24 - 15/12/24.
2. The prize is not transferable.
3. Entry to this prize draw is open to persons who will be aged 18 years or over and who are full time residents of the UK (including Northern Ireland, the Channel Islands and the Isle of Man).
4. To enter the prize draw, the TOFS Club member details held by the Promoter must include an email address or phone number; these are needed to contact the winner.
5. The winner will be chosen at random from qualifying transactions within the timeframe by staff at The Original Factory Shop after the closing dates noted in point 3.
6. The winner will be contacted via email or phone on Tues 17/12/2024, if the winner does not respond within one working day, an alternative winner may be selected.
7. The result of the prize draw is final, and no correspondence will be entered into.
8. Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Online 10% discount

1. The 10% off voucher (supplied in online orders) entitles you to 10% off your next online order at www.tofs.com between 11/11/24 to 11/12/24.
2. The code is valid for one use per customer only.
3. The discount can’t be used in conjunction with any other vouchers, discounts or offers.

 

In-Store vouchers live 06/01/25-02/02/25

1. The ‘£5 off £20+ spend’ vouchers are valid in all The Original Factory Shop stores, excluding online.
2. Voucher 1 valid 06/01/25-19/01/25; Voucher 2 valid 20/01/25-02/02/25.
3. Vouchers are single-use only and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, National Lottery including scratch cards, Buckingham Jewellery.
4. Vouchers can’t be used in conjunction with any other vouchers, discounts or offers.
5. No cash alternative, no photocopies accepted.
6. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
7. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
8. The promotion is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 Shotts 10% discount voucher

1. The ‘10% off’ voucher is valid in The Original Factory Shop Shotts store only until 14/11/24.
2. The voucher is single-use only and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, National Lottery including scratch cards.
3. No cash alternative, no photocopies accepted.
4. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
5. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
6. The promotion is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Fashion Survey - Featured Via Email

By providing your details as part of the survey, you will be entered into the free prize draw where two winners will each receive a £50 'The Original Factory Shop' gift card ['prize draw']. Entry to the prize draw closes on Sunday 15th September 2024. The winners will be drawn and notified via email by Friday 20th September 2024. There is no cash alternative to the stated prize. The result of the prize draw is final and no correspondence will be entered into.

The survey closes at 23:59 on 15/09/2024.

Promoter: The Original Factory Shop, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB

 

TOFS Club+ App £5 Off When You Shop In Store & Spend £20 Or More

1. Existing TOFS Club+ App Members will receive a ‘£5 off when you spend £20 or more’ money-off voucher in the Rewards section of the App.
2. The reward is valid 26/02/24-10/03/24 and will automatically be removed from the App after this date.
3. The reward barcode and TOFS Club+ App must be scanned to redeem the reward and can only be redeemed in-store and is not valid online.
4. The reward is for single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
5. The reward cannot be used in conjunction with any other vouchers.
6. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
7. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
8. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

£5 Off When You Shop In Store & Spend £20 Or More

1. All transactions in-store between 12/02/24-25/02/24 will receive a ‘£5 off £20 or more spend’ till printed coupon to redeem in-store only between 26/02/24-10/03/24.
2. The voucher is single use only, and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards and lottery tickets. Offer cannot be used online or in conjunction with any other vouchers. No cash alternative. No photocopies accepted.
3. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
4. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
5. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

The VIP Evening - Events Happening 23/01/24, 25/01/24, 26/01/24 & 30/01/24

1. The ‘VIP Evening’ 20% off promotion is available to invited guests only.
2. The invite includes the 20% off voucher, entitling the holder to redeem the offer in store on the date shown on the invite.
3. Vouchers are single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, National Lottery including scratch cards.
4. The offer cannot be used online or in conjunction with any other vouchers or discounts. No cash alternative. No photocopies accepted.
5. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
6. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
7. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Social Media Competitions

For competitions/giveaways we run on our Facebook and/or Instagram pages please note the following:

• Follow the instructions in the social post for details on how to enter
• Entry/closing date will be detailed in the text accompanying the image/s on the social post
• Information about when a winner/s will be drawn and/or contacted will also be detailed in the text accompanying the image/s on the social post
• The winner/s will be chosen at random by The Original Factory Shop
• The Original Factory Shop will contact the winner/s by direct message
• Please stay safe online. The Original Factory Shop will not request entrants to click on any link to enter, nor will any personal information be requested other than an address for prize dispatch for the winner/s
• Prize winner/s will have 3 working days to respond to the direct message notification
• If a prize winner does not respond within this period an alternative winner(s) may be selected
• Details of the winner/s may be shared with a third party purely for prize dispatch only
• The winner/s will be announced on The Original Factory Shop Facebook or Instagram page
• There is no cash alternative to any stated prizes. The result of our prize draws are final and no correspondence will be entered into 
• Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB

We wish all entrants to our competitions the best of luck!

 

Club 'Win £5,000 giveaway' 04/12/23 – 17/12/23 inclusive. - Offer Now Expired

1.        The ‘Win £5,000 giveaway’ is open to TOFS Club members who shop and scan their Club card or App in-store, between Monday 4^th and Sunday 17^th December 2023.

2.        The prizes are one £1,000 cash winner, and eight £500 cash winners. The prizes are not transferable.

3.        Entry to this prize draw is open to persons aged 18 years or over and are full time residents of the UK (including Northern Ireland, the Channel Islands and the Isle of Man).

4.        To enter the prize draw, the TOFS Club member details held by the Promoter must include an email address or phone number; these are needed to contact the winner.

5.        The winners will be chosen at random from qualifying transactions, within the noted timeframe, by staff at The Original Factory Shop after the closing dates noted in point 1.

6.        The winners will be contacted via email or phone by Wednesday 20^th December 2023, if the winner does not respond within one working day, an alternative winner may be selected.

7.        The result of the prize draw is final, and no correspondence will be entered into.

8.        ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.

9.        Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Stornoway store £5 off £25+ spend coupon 30/11/23 – 17/12/23 inclusive. - Offer Now Expired

Shop between 17/11/23- 26/11/23 inclusive to receive the till printed voucher in-store. Redeem your voucher at the Stornoway store only, (this offer cannot be used online or in any other TOFS store), valid from 30/11/23 – 17/12/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, and National Lottery including scratch cards. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are single use only.

Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Peterhead store £5 off £25+ spend coupon (barcode 10515615) 09/11/23 – 07/12/23 inclusive - Offer Now Expired

Redeem this voucher at the Peterhead store only, (this offer cannot be used online or in any other TOFS store), valid from 09/11/23 – 07/12/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Shaftesbury store £5 off £25+ spend coupon (barcode 10515616) 09/11/23 – 07/12/23 inclusive - Offer Now Expired

Redeem this voucher at the Shaftesbury store only, (this offer cannot be used online or in any other TOFS store), valid from 09/11/23 – 07/12/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Lanark store £5 off £25+ spend coupon (barcode 10521185) 09/11/23 – 07/12/23 inclusive - Offer Now Expired

Redeem this voucher at the Lanark store only, (this offer cannot be used online or in any other TOFS store), valid from 09/11/23 – 07/12/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Perth store £5 off £25+ spend coupon (barcode 10515612 ) 26/10/23 – 23/11/23 inclusive - Offer Now Expired

Redeem this voucher at the Perth store only, (this offer cannot be used online or in any other TOFS store), valid from 26/10/23 – 23/11/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Ayr store £5 off £25+ spend coupon (barcode 10515613 ) 02/11/23 – 30/11/23 inclusive - Offer Now Expired

Redeem this voucher at the Ayr store only, (this offer cannot be used online or in any other TOFS store), valid from 02/11/23 – 30/11/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Calne store £5 off £25+ spend coupon (barcode 10515614) 02/11/23 – 30/11/23 inclusive - Offer Now Expired

Redeem this voucher at the Calne store only, (this offer cannot be used online or in any other TOFS store), valid from 02/11/23 – 30/11/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Kirkintilloch store £5 off £25+ spend coupon (barcode 10515609) 02/11/23 – 30/11/23 inclusive - Offer Now Expired

Redeem this voucher at the Kirkintilloch store only, (this offer cannot be used online or in any other TOFS store), valid from 02/11/23 – 30/11/23 inclusive. Excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. Offer can’t be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted. Operated by the Original Factory Shop LTD, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Leaflet Promotion - Offer Now Expired

The money-off vouchers in the August/September 2023 leaflet are valid in all stores for the following dates: 

• Voucher 1, £5 off £25+ spend coupon (barcode 10509803) 31/08/2023 – 06/09/2023 inclusive. 
• Voucher 2, £5 off £25+ spend coupon (barcode 10509804) 07/09/2023 – 13/09/2023 inclusive. 

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative. 

 

New TOFS Club+ App Members - App's 1st Birthday Sign Up Reward - Offer Now Expired

TOFS Club+ App sign-ups between 17/07/23 – 30/07/23 will receive a ‘£5 off when you spend £20 or more’ money-off voucher in the Rewards section of the App. The reward will expire 2 weeks after the sign-up date and will automatically be removed from the App after this date.
The reward barcode and TOFS Club+ App must be scanned to redeem the reward and can only be redeemed in-store and is not valid online.
The reward is for single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The reward cannot be used in conjunction with any other vouchers or discounts.

 

Existing TOFS Club+ App Members - App's 1st Birthday Reward - Offer Now Expired

Existing TOFS Club+ App Members will receive a ‘£5 off when you spend £20 or more’ money-off voucher in the Rewards section of the App.
The reward is valid 17/07/23 – 30/07/23 and will automatically be removed from the App after this date. The reward barcode and TOFS Club+ App must be scanned to redeem the reward and can only be redeemed in-store and is not valid online.
The reward is for single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The reward cannot be used in conjunction with any other vouchers or discounts.

 

Leaflet Promotion - Offer Now Expired

The money-off vouchers in the June 2023 leaflet are valid in all stores for the following dates:

• Voucher 1, £10 off £40+ spend coupon (barcode 10504937) 22/06/2023 – 28/06/2023 inclusive.
• Voucher 2, £10 off £40+ spend coupon (barcode 10504938) 29/06/2023 – 05/07/2023 inclusive.
• Voucher 3, £5 off £20+ spend coupon (barcode 10504939) 06/07/2023 – 12/07/2023 inclusive.
• Voucher 4, £5 off £20+ spend coupon (barcode 10504940) 13/07/2023 – 19/07/2023 inclusive.

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

In-store £5 off £20 voucher - Offer Now Expired

1. Every time you shop between 17/05/23 and 24/05/23 you will receive a voucher with your receipt which entitles you to £5 off when you spend £20 or more, between 25/05/23-29/05/23.
2. The voucher is single use only, and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards and lottery tickets. Offer cannot be used online or in conjunction with any other vouchers, discounts or offers No cash alternative. No photocopies accepted.
3. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
4. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
5. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Club ‘£5 off when you spend £20 or more’ Promotion - Offer Now Expired

1. The ‘Club £5 off when you spend £20 or more’ promotion is available to selected TOFS Club card & Club+ App customers only.
2. The email with the voucher entitles the holder to the offer. The voucher can be displayed on a phone or printed out, and must be scanned at till along with the customer’s Club card / Club+ App.
3. The promotion is redeemable in-store only, between 25/05/23-29/05/23.
4. The voucher is single use only, and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards and lottery tickets. Offer cannot be used online or in conjunction with any other vouchers, discounts or offers. No cash alternative. No photocopies accepted.
5. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
6. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
7. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

£5 off £25 leaflet promotion - Offer Now Expired

The ‘£5 off when you spend £25 or more’ promotion is valid in all stores for the following dates:
Voucher 1 (barcode 10500967) 27/04/2023 – 03/05/2023 inclusive
Voucher 2 (barcode 10500968) 04/05/2023 – 10/05/2023 inclusive
Voucher 3 (barcode 10500969) 11/05/2023 – 17/05/2023 inclusive
Voucher 4 (barcode 10500970) 18/05/2023 – 24/05/2023 inclusive

Please hand in original vouchers at the till to redeem, no photocopies accepted. Vouchers are in store and single use only and the offers exclude the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets. The offers cannot be used in conjunction with any other vouchers or discounts, including colleague discount. No cash alternative.

 

Win one of two £50 gift cards Bexhill email - Offer Now Expired

By providing your details on the form accessed via the email link, you will be entered into the free prize draw to win one of two £50 'The Original Factory Shop' gift cards ['prize draw']. Entry to this prize draw is open to persons aged 16 years or over.
Entry closes on Sunday 5th March 2023. The winners will be chosen at random and notified via email by Friday 10th March 2023. If the winners do not respond within two working days, an alternative winner(s) may be selected.
There is no cash alternative to the stated prize. The result of the prize draw is final and no correspondence will be entered into.
Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

£5 off £20 Bexhill store promotion - Offer Now Expired

The ‘£5 off when you spend £20 or more’ promotion is in our Bexhill store only (this offer cannot be used online or in any other TOFS store), valid from 20/02/23 – 05/03/2023 inclusive.
Please show the voucher barcode for scanning at the till – no photocopies will be accepted.
Vouchers are single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.

 

App sign-up offer - Offer Now Expired

TOFS Club+ App sign-ups between 20/02/23 – 05/03/23 will receive a ‘£5 off when you spend £25 or more’ money-off voucher in the Rewards section of the App.
The reward will expire 2 weeks after the sign-up date and will automatically be removed from the App after this date.
The reward barcode and TOFS Club+ App must be scanned to redeem the reward and can only be redeemed in-store and is not valid online.
The reward is for single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
The reward cannot be used in conjunction with any other vouchers or discounts.

 

Win £500 towards a Haven Holiday - Offer Now Expired

1. The ‘win £500 towards a Haven Holiday’ prize draw is open to TOFS Club members who shop and scan their Club card in-store between 30^th June and 13^th July, and is signed up with an email and has said yes to email marketing.
2. Entrants must swipe their TOFS Club card with a transaction in-store to qualify for entry.
3. The winner will be chosen at random from qualifying transactions (30/06/22-13/07/22) by staff at The Original Factory Shop (‘TOFS’) after the closing date.
4. The winner will be contacted via email by Wednesday 20/07/2022, if the winner does not respond within one working day, an alternative winner will be selected.
5. The result of the prize draw is final, and no correspondence will be entered into.
6. The winner of the Haven prize draw must be aged 21 years or over and live in the UK. Proof of identity may be required before the prize is awarded.
7. The winner’s details will be provided to Haven from TOFS. Haven will contact the winner within 3 working days of receiving the winner’s details from TOFS, at a time convenient to the winner, in order to help make their booking.
8. The prize can only be used on holiday bookings and cannot be used for park spending. Facilities, activities, and entertainment vary by both park and date and may incur a moderate extra charge.
9. The prize may be used against a single Haven holiday booking only. Holidays must be taken before 12^th November 2022.
10. All bookings are subject to availability.
11. Bookings must be made by 31^st August 2022. The prize cannot be redeemed after this date.
12. The prize can be used for part or full payment of a holiday. If the holiday costs more than the value of the prize, the winner must pay the difference.
13. There is no cash equivalent, and no refund will be made if the winner does not use the full value of the prize.
14. Any personal information which you may provide from time to time in connection with your prize, or any bookings made with Haven, shall be processed in accordance with Haven’s privacy policy: https://www.haven.com/support/privacy-policy
15. The prize is subject to Haven’s terms which can be found here: https://www.haven.com/support/terms-and-conditions
16. Haven reserves the right to amend these terms and conditions, or its booking terms and conditions, at any time.
17. These terms and conditions are governed by English law and subject to the jurisdiction of the courts of England and Wales.
18. Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

‘£20 off a Haven Holiday’ offer - Offer Now Expired

1. The ‘£20 off a Haven Holiday’ offer is open to TOFS Club members who shop and scan their Club card in-store between 30^th June and 13^th July, and is signed up with an email and has said yes to email marketing.
2. Qualifying TOFS Club members will be emailed a promotional code by 24^th July 2022.
3. The promotional code must be quoted at time of booking by telephone in order to receive the discount.
4. Promotional URL must be used if booking on line and discount will automatically be applied at checkout.
5. Discount is available on holidays within:

a. Date Band: 20^th June to 22^nd July (inc) and 2^nd September to 20^th October (inc) as follows:

• Duration: 3, 4 & 7 nights
• Grade: Bronze and above
• Offer: Additional £20 off
• Parks: All

b. Date Band: 23^rd July to 1^st September (inc) as follows:

• Duration: 3 nights only
• Grade: Bronze and above
• Offer: Additional £20 off
• Parks: All

6. Bookers must be aged over 21 and adhere to other restrictions as listed in the general terms below.
7. The offer is subject to Haven’s terms which can be found here: https://www.haven.com/support/terms-and-conditions
8. Haven reserves the right to amend these terms and conditions, or its booking terms and conditions, at any time.
9. These terms and conditions are governed by English law and subject to the jurisdiction of the courts of England and Wales.
10. Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

£5 off when you spend £50 or more for Haven owners and guests - Offer Now Expired

1. The £5 off is redeemable when you spend £50 or more in-store only.
2. To redeem this offer, please show your Haven key, team card or privilege card at the till point.
3. Discount is valid until 30th September 2022 in the following stores: Abergele, Bexhill, Bridport, Brightlingsea, Bungay, Cleethorpes, Hornsea, Kirkham, Lampeter, Mablethorpe, Milford Haven, Minehead, Newquay, Porthmadog, Pwllheli, Redruth, Rustington, Sidmouth, St Clears, Stalham, Tranent, Troon, Ulverston, Wrentham.
4. Discount excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards.
5. Offer cannot be used online or in conjunction with any other vouchers, discounts or offers.
6. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
7. Promoter: The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Grocery Flash Sale - Offer Now Expired

The ‘50% off Grocery’ promotion is valid from Thursday 26/05/2022 – Sunday 29/05/2022, to be redeemed in the following stores: Abertillery, Brecon, Caldicot, Haverfordwest, Kidwelly, Milford haven, Nailsea, Porth, Staple hill, Stourport.

The offer is valid on Food, Drink and Household Cleaning, but excludes products in Health & Beauty.

The offer cannot be used in conjunction with any other vouchers or discounts (including colleague, student, B2B, Blue Light, etc). No cash alternative.

‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.

The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Footwear Flash Sale - Offer Now Expired

The ‘25% off Footwear’ promotion is valid from Thursday 26/05/2022 – Sunday 29/05/2022, to be redeemed in the following stores: Bathgate, Blairgowrie, Cowdenbeath , Cupar, Dalry, Forfar, Kilsyth, Monifeith, Montrose, Tranent.

The offer is valid on Ladies, Men’s & Kid’s own label footwear, and Ladies & Men’s branded footwear.

The offer cannot be used in conjunction with any other vouchers or discounts (including colleague, student, B2B, Blue Light, etc). No cash alternative.

‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.

The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Gardening Flash Sale - Offer Now Expired

The ‘25% off Gardening’ promotion is valid from Thursday 26/05/2022 – Sunday 29/05/2022, to be redeemed in the following stores: Ashington, Bideford, Bishops Cleeve, Dereham, Felixstowe, Fraserburgh, Lancaster, Maltby, Shildon, South Elmsall.

The offer is valid on all Gardening products.

The offer cannot be used in conjunction with any other vouchers or discounts (including colleague, student, B2B, Blue Light, etc). No cash alternative.

‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.

The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB

 

Local Business Promotion - Offer Now Expired

1. The ‘10% off’ promotion for businesses is valid from 01/04/2022*
2. It can only be redeemed in store and the customer must show a valid business ID to use the offer.
3. The customer must swipe a Club card.
4. The offer excludes the purchase of concessions, gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
5. Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.
6. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

*This offer is available until further notice by The Original Factory Shop (“TOFS”) to TOFS Club members who are residents in the UK and Northern Ireland. TOFS also reserves the right to withdraw, alter or suspend the offer at any time with or without notice if circumstances beyond its control make this unavoidable.

 

Free Gift Promotion - Offer Now Expired

1. This promotion is available to selected Club card customers only.
2. The person receiving this email can select to receive a voucher for a free gift (either one £4 smell-a-like fragrance, or one £4 Lindt Chocolate Box (mint or orange)) by clicking on the link in the email that corresponds to the gift they would like to receive, by no later than midnight on Sunday 14.11.2021. The link takes the customer through to a webpage which confirms the gift has been selected. The customer must take care when selecting their free gift as once it is selected, the customer will not be able to change their selection. A confirmation email with the chosen gift and redeemable voucher will be sent on or around Tuesday 16.11.2021.
3. The free gift is redeemable when you spend £25 or more in-store only, and whilst stocks last.
4. The email with the voucher entitles the holder to their pre-selected free product. The voucher can be displayed on a phone or printed out, and must be presented at the till along with the customer’s Club card when making their purchase in any participating store between 16.11.2021 and 28.11.2021.
5. The voucher is for single use only in-store, and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards and lottery tickets. Offer cannot be used online or in conjunction with any other vouchers, discounts or offers.
6. No cash alternative will be offered and the ‘free gift’ is non-exchangeable, non-transferable and is not for re-sale. Gifts are subject to availability, while stocks last. The Original Factory Shop reserves the right to substitute each gift for an item of similar value.
7. The ‘free gift’ promotion and any dispute or claim relating to it shall be governed by the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
8. By selecting a free gift and redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
9. The ‘free gift’ promotion is operated by The Original Factory Shop, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Club ‘25% off when you spend £25 or more’ Promotion - Offer Now Expired

1. This promotion is available to selected Club card customers only.
2. The 25% off is redeemable when you spend £25 or more in-store only.
3. The email with the voucher entitles the holder to the offer. The voucher can be displayed on a phone or printed out, and must be presented at the till along with the customer’s Club card when making their purchase in any participating store between 16.11.2021 and 28.11.2021.
4. The voucher is for single use only in-store, and excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, lottery tickets and Camelot scratch cards and lottery tickets. Offer cannot be used online or in conjunction with any other vouchers, discounts or offers. No cash alternative. No photocopies accepted.
5. ‘The Original Factory Shop’ reserve the right to change or withdraw this offer at any time.
6. By redeeming the voucher, the customer is deemed to have accepted and be bound by these terms and conditions.
7. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

£5 off £20 - Offer Now Expired

1. Valid in the following stores only:

Warminster, Cainscross, Haverfordwest, Corsham, Melksham, Chepstow, Cardigan, Nailsea, Brecon, Lydney, Kidwelly, Milford Haven, St Clears, Abertillery, Porth, Staple Hill, Caldicot, Cinderford

2. Valid from 22^nd – 24^th October 2021 inclusive
3. This offer entitles you to £5 off when you spend £20 or more in store (this offer cannot be used online)
4. Please show the barcode displayed on your phone at the till.
5. Vouchers are single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
6. Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.

 

20% off - Offer Now Expired

1. Valid in the following stores only:

Ashington, Cupar, Stanley, Shildon, Forfar, Bathgate, Cowdenbeath, Monifeth, Montrose, Spennymoor, Blairgowrie, Dunbar, Tranent, Aberfeldy, Whitby, Shotts, Stornoway, Prudhoe

2. Valid from 22^nd – 24^th October 2021 inclusive
3. This offer entitles you to 20% off your in-store shop (this offer cannot be used online)
4. Please show the barcode displayed on your phone at the till.
5. Vouchers are single use only and the offer excludes the purchase of gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
6. Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.

 

10% off Gift to You - Facebook Promotion - Offer Now Expired

1. The ‘10% off’ promotion is valid from 23/10/2020 to 25/10/2020.
2. The voucher can be shown from within Facebook, as an image, or printed out.
3. Vouchers are for single use only and the offer excludes the purchase of concessions, gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
4. Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.
5. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB

 

B2B 10% Off Promotion - Offer Now Expired

1. The ‘10% off’ promotion for businesses is valid from 12/10/2020 to 31/12/2020.
2. It can only be redeemed in store, and the customer must show a valid business ID to use the offer.
3. An item from ‘The Party Shop’ range must be purchased to use the discount.
4. Vouchers are single use only and the offer excludes the purchase of concessions, gift cards, mobile top-ups, postage stamps, DVDs, Camelot scratch cards and lottery tickets.
5. Offer cannot be used in conjunction with any other vouchers or discounts (including staff discount). No cash alternative. No photocopies accepted.
6. The Programme is operated by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

 

Making Memories Party Competition - Now Expired

1. The competition will run from Wednesday 04/11/20 to Tuesday 17/11/20. The prize is a £50 gift card and one winner per store will be chosen. The prize is not transferable and no cash alternative is available.
2. Entry to this competition is open to persons who will be aged 16 years or over and who are full time residents of the UK (including Northern Ireland, the Channel Islands and the Isle of Man).
3. Entrants must nominate a member of their community by submitting a comment to the Facebook post on the store page.
4. Entry closes on Tuesday 17/11/20 at 23:59. Submissions received outside of this time frame will not, under any circumstances, be considered.
5. Entries must not contain defamatory, obscene, offensive, or any other unsuitable material; The Original Factory Shop reserves the right to disqualify entries containing such matter.
6. The Original Factory Shop assumes no responsibility for lost, late, or incomplete Entries.
7. By entering, entrants understand and agree that their entry may be used on the Original Factory Shop channels, including but not limited to social media, emails, and https://shop.tofs.com/
8. Entrants understand and agree that by submitting an entry, they grant The Original Factory Shop perpetual, worldwide, irrevocable, non-exclusive, royalty-free, sub-licensable and transferable license to edit, publish, use, adapt, modify or dispose of any entry, in whole or in part, online, in print, film, television, or in any other media for advertising, promotional and other purposes.
9. The entries will be judged and the winners chosen by a panel of staff at The Original Factory Shop after the closing date: 23:59 Tuesday 17/11/20.
10. If the winner does not respond within five working days, an alternative winner may be selected.
11. Employees of The Original Factory Shop and their respective families are not eligible to enter or win.

 

Special Christmas Competition - Now Expired

1. The competition will run from Wednesday 02/12/20 to Tuesday 08/12/20. The prize is a £50 gift card and one winner per store will be chosen. The prize is not transferable and no cash alternative is available.
2. Entry to this competition is open to persons who will be aged 16 years or over and who are full time residents of the UK (including Northern Ireland, the Channel Islands and the Isle of Man).
3. Entrants must nominate a member of their community by submitting a comment to the Facebook post on the store page.
4. Entry closes on Tuesday 08/12/20 at 23:59. Submissions received outside of this time frame will not, under any circumstances, be considered.
5. Entries must not contain defamatory, obscene, offensive, or any other unsuitable material; The Original Factory Shop reserves the right to disqualify entries containing such matter.
6. The Original Factory Shop assumes no responsibility for lost, late, or incomplete Entries.
7. By entering, entrants understand and agree that their entry may be used on the Original Factory Shop channels, including but not limited to social media, emails, and www.tofs.com 
8. Entrants understand and agree that by submitting an entry, they grant The Original Factory Shop perpetual, worldwide, irrevocable, non-exclusive, royalty-free, sub-licensable and transferable license to edit, publish, use, adapt, modify or dispose of any entry, in whole or in part, online, in print, film, television, or in any other media for advertising, promotional and other purposes.
9. The entries will be judged, and the winners chosen by a panel of staff at The Original Factory Shop after the closing date: 23:59 Tuesday 08/12/20.
10. If the winner does not respond within five working days, an alternative winner may be selected.
11. Employees of The Original Factory Shop and their respective families are not eligible to enter or win.
12. The competition is being run by The Original Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, Lancashire, BB11 5UB.

Mainland UK

Promoter. This promotion is operated by The Original Factory Shop Limited, a company incorporated in England and Wales (company number 02913491) with a registered address at Orient Business Park, Billington Road, Burnley, East Lancashire, BB11 5UB (the "Promoter").

These are the terms and conditions for TOFS Scratch & Win promotion. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions form part of the terms and conditions and by participating all participants will be deemed to have accepted and agree to be bound by these terms and conditions.

1. The Promotion

The TOFS Club+ App (the "App") includes a feature called Scratch & Win, which is a digital game that is only accessible to registered App members (the "Promotion"). In order to use Scratch & Win, you must:

• Register as a TOFS member on the App. You can download the App from the "App Store" or "Google Play Store".
• Be resident in the UK.
• Be of a minimum of 18 years of age.
• Complete a transaction at any The Original Factory Shop store in the UK (the "Transaction"), excluding those where TOFS is a concession in another retailer.

2. Participation

By using Scratch & Win, you agree to these terms and conditions. These terms and conditions take effect immediately upon your participation in Scratch & Win.

• To participate, you must scan the barcode on the App at checkout at the time of purchase in-store.
• After the Transaction, you will automatically receive an entry to participate in Scratch & Win via the App. Please note that you will only receive one entry for Scratch & Win per day (being each 24 hour period commencing and ending at midnight) i.e. if you complete two or more Transactions within ten (10) hours you will only receive one entry for Scratch & Win.
• When you click ‘Let’s play’ it will open the digital scratch card.
• You have successfully won a prize or gift if the digital scratch card reveals two matching pictures – the prize or gift will automatically appear in your ‘My Rewards’ section of the App.
• You can choose to ‘Play later’ and the ‘Scratch & Win’ will be available to play for seven (7) days from the date that you choose to ‘Play Later’. It will expire after seven (7) days, and will automatically disappear.
• Scratch & Win prizes and gifts are valid for four weeks from the date of the Transaction, and the expiry date will be displayed on your reward coupon. If unused after this date, the prize or gift will automatically disappear from the ‘My Rewards’ section in the App.

3. Prizes and Gifts

Scratch & Win prizes and gifts range from money-off coupons, free products and percentage discounts on selected goods at the Promoter’s stores. The prizes available to win on Scratch & Win are: a £250 gift card to spend in-store and a £100 gift card to spend in-store, and the gifts available to be won are: £1 off your next purchase, 5% off next purchase, 10% off when you spend £20 or more, Free ‘smell-a-like’ fragrance, 20% off Fragrance (£20 or more), 10% off Beauty, 10% off Home & Living, 10% off Footwear (men's, ladies or kids), 10% off Fashion (men's, ladies or kids), 20% off Footwear (men's, ladies or kids), 20% off Fashion (men's, ladies or kids).

If a prize or gift is won, the reward will be displayed to the user as a coupon in the ‘My Rewards’ section of the App and are subject to the following redemption criteria:

• Redeemable only in TOFS stores in the UK, excluding those where TOFS is a concession in another retailer, and cannot be used online.
• The coupon can only be redeemed for future purchases (and not retrospectively on the purchase which triggers Scratch & Win i.e. not retrospectively against the Transaction).
• The coupon must be redeemed during the time period specified on the App. See individual coupons for terms and conditions.
• If the coupon value is higher than the purchase amount at checkout that the coupon is redeemed against, the difference is forfeited by the user and is non-refundable. The balance will not be given in cash.
• Prizes and gifts cannot be used in conjunction with any other rewards, vouchers, offers or discounts.
• Prizes and gifts cannot be redeemed against plastic bags, gift cards, mobile top-ups, DVDs, postage stamps, lottery tickets and lottery scratch cards.
• Prizes and gifts are valid for single use only, and winning prizes / gifts when used will automatically disappear from the App after use.
• Prizes and gifts are subject to availability.
• Prize and gifts are non-transferable, non-negotiable, cannot be exchanged and there is no cash alternative.
• If items purchased are returned, only the discounted purchase price paid will be refunded.

If there is a dispute about any aspect of the Promotion, the Promoter’s decision shall be final and binding. The Promoter shall not be required to enter into any correspondence concerning such issues.

4. Notification

If a Scratch & Win prize or gift is issued to you, it will appear on the home screen of the App.

Your prize and gift details will be in the ‘My Rewards’ section of the App.

5. Liability

Each participant in the Promotion understands and accepts that the Promoter is not liable for, and cannot be held liable for, errors, losses and irregularities that may arise when using Scratch & Win, if such issues are caused by disruption or by any other error or omission arising from problems in telecommunications, data traffic, congestion or internet connection, or for any other reason that is not attributable to TOFS.

The Promoter is liable (i.e. responsible) to you for foreseeable loss and damage caused by the Promoter. If the Promoter fails to comply with these terms and conditions, the Promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter’s breach of this contract or the Promoter failing to use reasonable care and skill. However, subject to the foregoing:

• the Promoter is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen;
• the Promoter is not responsible for any pre-existing faults or damage or for any loss or damage which you could have avoided by following the Promoter’s advice or instructions, or taking reasonable care; and
• the Promoter is not liable for business losses. The Promoter only provide the prizes and gifts for domestic and private use. Use of the prizes / gifts for commercial or business purposes is prohibited. If you use or intend to use them s for any commercial, business or re-sale purpose, the Promoter will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Promoter does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (i.e. if the Promoter fails to take reasonable care or exercise reasonable skill in the performance of its obligations under these terms and conditions) or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation (i.e. if the Promoter deliberately tells you something that is untrue, which you then reasonably rely on).

6. Exclusion

Participation in the competition by groups of individuals, automatic services or professional services is not permitted.

The Promoter reserves the right to reject any application to participate in this Promotion (including to redeem any prize or gift issued) and disqualify you from the Promotion if the Promoter suspects you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty or if the spirit of the giveaway has been contravened.

The Promoter accepts no responsibility for any entries to the Promotion that are not successfully processed on the App, or which are delayed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

The TOFS Club+ App cannot be scanned, and prizes cannot be redeemed, in a store where TOFS is a concession in another retailer.

Some TOFS products are excluded from qualifying for Scratch & Win such as lottery tickets, mobile phone top-ups and checkout bags.

7. Early termination

The Promoter reserves the right at its absolute discretion to withdraw or cancel this Promotion or decommission the App at any time without prior notice and without liability to any party if it becomes necessary to do so.

8. Taxes

TOFS is not responsible for any tax or other liability which may arise to participants in relation to their participation in Scratch & Win.

9. Privacy

The Promoter will only process your personal information data in accordance with the relevant data protection laws (including the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018) and as set out in the Promoter’s privacy notice which is available at here.

10. Changes to these terms and conditions

The Promoter reserves the right to amend these terms and conditions at any time.

11. Governing law and jurisdiction

This Promotion, these terms and conditions and any dispute or claim arising out of or in connection with it are governed by the laws of England and Wales.

You agree to submit to the jurisdiction of the English courts if any dispute arises.

 

Northern Ireland

Promoter. This promotion is operated by The Original Factory Shop Limited, a company incorporated in England and Wales (company number 02913491) with a registered address at Orient Business Park, Billington Road, Burnley, East Lancashire, BB11 5UB (the "Promoter").

These are the terms and conditions for TOFS Scratch & Win promotion. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions form part of the terms and conditions and by participating all participants will be deemed to have accepted and agree to be bound by these terms and conditions.

1. The Promotion

The TOFS Club+ App (the "App") includes a feature called Scratch & Win, which is a digital game that is only accessible to registered App members (the "Promotion"). In order to use Scratch & Win, you must:

• Register as a TOFS member on the App. You can download the App from the "App Store" or "Google Play Store".
• Be resident in the UK.
• Be of a minimum of 18 years of age.
• Scan product barcodes using the App at any The Original Factory Shop store in the UK (the "Transaction").

2. Participation

By using Scratch & Win, you agree to these terms and conditions. These terms and conditions take effect immediately upon your participation in Scratch & Win.

• To participate, you must scan the barcode on the App at the checkout.
• After you scan the barcode you will automatically receive an entry to participate in Scratch & Win via the App. Please note that you will only receive one entry for Scratch & Win per day (being each 24 hour period commencing and ending at midnight).
• When you click ‘Let’s play’ it will open the digital scratch card.
• You have successfully won a prize or gift if the digital scratch card reveals two matching pictures – the prize or gift will automatically appear in your ‘My Rewards’ section of the App.
• You can choose to ‘Play later’ and the ‘Scratch & Win’ will be available to play for seven (7) days from the date that you choose to ‘Play Later’. It will expire after seven (7) days, and will automatically disappear.
• Scratch & Win prizes and gifts are valid for four weeks from the date of the Transaction, and the expiry date will be displayed on your reward coupon. If unused after this date, the prize or gift will automatically disappear from the ‘My Rewards’ section in the App.

3. Prizes and Gifts

Scratch & Win prizes and gifts range from money-off coupons, free products and percentage discounts on selected goods at the Promoter’s stores. The prizes available to win on Scratch & Win are: a £250 gift card to spend in-store and £100 gift card to spend in-store, and the gifts available to be won are:, £1 off your next purchase, 5% off next purchase, 10% off when you spend £20 or more, Free ‘smell-a-like’ fragrance, 20% off Fragrance (£20 or more), 10% off Beauty, 10% off Home & Living, 10% off Footwear (men's, ladies or kids), 10% off Fashion (men's, ladies or kids), 20% off Footwear (men's, ladies or kids), 20% off Fashion (men's, ladies or kids).

If a prize or gift is won, the reward will be displayed to the user as a coupon in the ‘My Rewards’ section of the App and are subject to the following redemption criteria:

• Redeemable only in TOFS stores in the UK and cannot be used online.
• The coupon must be redeemed during the time period specified on the App. See individual coupons for terms and conditions.
• If the coupon value is higher than the total value of the product(s) at checkout that the coupon is redeemed against, the difference is forfeited by the user and is non-refundable. The balance will not be given in cash.
• Prizes and gifts cannot be used in conjunction with any other rewards, vouchers, offers or discounts.
• Prizes and gifts cannot be redeemed against plastic bags, gift cards, mobile top-ups, DVDs, postage stamps, lottery tickets and lottery scratch cards.
• Prizes and gifts are valid for single use only, and winning prizes / gifts when used will automatically disappear from the App after use.
• Prizes and gifts are subject to availability.
• Prize and gifts are non-transferable, non-negotiable, cannot be exchanged and there is no cash alternative.
• If items purchased are returned, only the discounted purchase price paid will be refunded.

If there is a dispute about any aspect of the Promotion, the Promoter’s decision shall be final and binding. The Promoter shall not be required to enter into any correspondence concerning such issues.

4. Notification

If a Scratch & Win prize or gift is issued to you, it will appear on the home screen of the App.

Your prize and gift details will be in the ‘My Rewards’ section of the App.

5. Liability

Each participant in the Promotion understands and accepts that the Promoter is not liable for, and cannot be held liable for, errors, losses and irregularities that may arise when using Scratch & Win, if such issues are caused by disruption or by any other error or omission arising from problems in telecommunications, data traffic, congestion or internet connection, or for any other reason that is not attributable to TOFS.

The Promoter is liable (i.e. responsible) to you for foreseeable loss and damage caused by the Promoter. If the Promoter fails to comply with these terms and conditions, the Promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter’s breach of this contract or the Promoter failing to use reasonable care and skill. However, subject to the foregoing:

• the Promoter is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen;
• the Promoter is not responsible for any pre-existing faults or damage or for any loss or damage which you could have avoided by following the Promoter’s advice or instructions, or taking reasonable care; and
• the Promoter is not liable for business losses. The Promoter only provide the prizes and gifts for domestic and private use. Use of the prizes / gifts for commercial or business purposes is prohibited. If you use or intend to use them s for any commercial, business or re-sale purpose, the Promoter will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Promoter does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (i.e. if the Promoter fails to take reasonable care or exercise reasonable skill in the performance of its obligations under these terms and conditions) or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation (i.e. if the Promoter deliberately tells you something that is untrue, which you then reasonably rely on).

6. Exclusion

Participation in the competition by groups of individuals, automatic services or professional services is not permitted.

The Promoter reserves the right to reject any application to participate in this Promotion (including to redeem any prize or gift issued) and disqualify you from the Promotion if the Promoter suspects you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty or if the spirit of the giveaway has been contravened.

The Promoter accepts no responsibility for any entries to the Promotion that are not successfully processed on the App, or which are delayed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

Some TOFS products are excluded from qualifying for Scratch & Win such as lottery tickets, mobile phone top-ups and checkout bags.

7. Early termination

The Promoter reserves the right at its absolute discretion to withdraw or cancel this Promotion or decommission the App at any time without prior notice and without liability to any party if it becomes necessary to do so.

8. Taxes

TOFS is not responsible for any tax or other liability which may arise to participants in relation to their participation in Scratch & Win.

9. Privacy

The Promoter will only process your personal information data in accordance with the relevant data protection laws (including the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018) and as set out in the Promoter’s privacy notice which is available at here.

10. Changes to these terms and conditions

The Promoter reserves the right to amend these terms and conditions at any time.

11. Governing law and jurisdiction

This Promotion, these terms and conditions and any dispute or claim arising out of or in connection with it are governed by the laws applicable in Northern Ireland.  

You agree to submit to the jurisdiction of the Courts and/or Tribunals of Northern Ireland if any dispute arises.

 

Online Orders

We will send you an email to acknowledge your order. We will send an email to confirm when your order has been despatched. Delivery will be within 3 - 5 working days of order confirmation. Some postcodes may have an extended delivery time. Orders containing multiple items may arrive across multiple deliveries, and on different days.

Delivery costs start from £4.99, up to £9.99 for larger items, or FREE for orders £50+. Special delivery charges may apply for delivery to the Channel Isles or Scottish Isles, Northern Ireland and Scottish borders.

If we are unable to deliver the products or make the products available for collection within the above timeframes, we will notify you of this and, unless you agree to extend the time for delivery or collection, you may end the contract and we will refund in full any charges you have paid for the products not delivered or collected.

It is not currently possible to deliver ‘online exclusives’ to a chosen store. For returns/faulty items, please visit https://www.tofs.com/a/returns or the Website Ts&Cs.

• Member Prices
• Club+ Badges
• Money-off Vouchers
• Scratch & Win

DATE: 7th June 2022

PLEASE READ THESE TERMS CAREFULLY

BY DOWNLOADING AND USING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT DOWNLOAD OR USE THE APP.

1. WHO WE ARE AND WHAT THIS AGREEMENT DOES

1.1. We, The Original Factory Shop Group Limited of The Factory Shop Ltd, Orient Business Park, Billington Road, Burnley, East Lancashire, BB11 5UB ("We", "TOFS" or "Us"), license you to use:

(a) The TOFS Club+ loyalty programme mobile application software, the data supplied with the software, and any updates or supplements to it ("App").

(b) The related online documentation ("Documentation").

(c) The TOFS Club+ loyalty programme you connect to via the App (the "Programme").

as permitted in these Terms.

1.2. These Terms (together with any terms and/or policies referred to) set out the terms and conditions on which you can use our App to access the Programme.

2. YOUR PRIVACY

2.1. We only use any personal data we collect through your use of the App and the Programme in the ways set out in our privacy policy notice https://www.tofs.com/pages/privacy-notice.

2.2. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

3. ADDITIONAL TERMS FOR THE PROGRAMME

In addition to these Terms, our Programme shall be governed by The Club+ Terms and Conditions at https://www.tofs.com/pages/tofs-app-membership-terms .

4. OPERATING SYSTEM REQUIREMENTS

This App requires an Apple or Android device with the IOS 11 operating system and above, or the Android 6 operating system and above.

5. SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

5.1. If you want to learn more about the App or have any problems using it please take a look at our frequently asked questions at https://www.tofs.com/a/faq.

5.2. If you wish to contact us in relation to the App, please email our customer service team at appsupport@tofs.com or contact us.

5.3. If we have to contact you, we will do so via notifications in the App, or by email using the contact details you have provided to us.

6. HOW YOU MAY USE THE APP

In return for your agreeing to comply with these Terms, you may download or stream a copy of the App onto your personal devices and view, use and display the App and the Programme on such devices for your personal purposes only. You may also use any Documentation to support your permitted use of the App and the Programme.

7. YOU MUST BE 18 TO ACCEPT THESE TERMS AND DOWNLOAD THE APP

You must be 18 or over to accept these Terms and download the App.

8. YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

We are giving you personally the right to use the App and the Programme as set out above at paragraph 6. You may not otherwise transfer the App or the Programme to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

9. CHANGES TO THESE TERMS

We may need to change these Terms from time to time. Each time you wish to use the App, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 09/06/2022.

10. UPDATE TO THE APP AND CHANGES TO THE PROGRAMME

10.1. From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system, address security issues, reflect changes to the Programme and/or our products, reflect changes to our users' needs or reflect changes to our business priorities. Alternatively we may ask you to update the App for these reasons.

10.2. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.

11. WE MAY SUSPEND OR WITHDRAW THE APP

11.1. Our App is made available free of charge.

11.2. We do not guarantee that our App will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our App for technical, business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

12. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

12.1. If you choose, or you are provided with, a user identification code, password, biometric security systems such as face or fingerprint ID on a smartphone or device, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

12.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

12.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at appsupport@tofs.com or https://www.tofs.com/pages/contact-us.

13. IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

14. WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide the Programme to you.

15. WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICES OFF)

15.1. The App will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use the App, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services.

15.2. You may stop us collecting such data at any time by turning off the location services settings on your device.

16. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

16.1. The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

16.2. You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

17. LICENCE RESTRICTIONS

You agree that you will:

(a) not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Programme in any form, in whole or in part to any person without prior written consent from us;

(b) not copy the App, Documentation or Programme, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

(c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Programme or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Programme on devices as permitted in these Terms;

(d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Programme nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

(i) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the ("Permitted Objective"), and

(ii) is not used to create any software that is substantially similar in its expression to the App;

(iii) is kept secure; and

(iv) is used only for the Permitted Objective;

(e) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or the Programme.

18. ACCEPTABLE USE RESTRICTIONS

You must:

(a) not use the App or the Programme in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, the Programme or any operating system;

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or the Programme, including by the submission of any material (to the extent that such use is not licensed by these Terms);

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or the Programme;

(d) not use the App or the Programme in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

(e) not collect or harvest any information or data from the Programme or our systems or attempt to decipher any transmissions to or from the servers running the Programme.

19. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App, the Documentation and the Programme throughout the world belong to us (or our licensors) and the rights in the App and the Programme are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Programme other than the right to use them in accordance with these Terms.

20. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

20.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

20.2. Please note that we only provide our App for domestic and private use. You agree not to use our App, or the Programme, for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of opportunity.

20.3. Although we make reasonable efforts to update the information provided by the App and the Programme, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

20.4. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Programme.

20.5. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

20.6. We are not responsible for events outside our control. If our provision of the Programme or support for the App or the Programme is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

21. WHAT HAPPENS IF YOU BREAK THESE TERMS

21.1. We may end your rights to use the App and/or Programme at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

21.2. If we end your rights to use the App and/or the Programme:

(a) You must stop all activities authorised by these Terms, including your use of the App.

(b) You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

(c) We may remotely access your devices and remove the App from them and cease providing you with access to the Programme.

22. OTHER IMPORTANT TERMS

22.1. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

22.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

22.3. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

22.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

22.5. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

22.6. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

INTRODUCTION

This Privacy Notice describes the ways in which The Factory Shop Limited ("TOFS", “we”, “us”, “ours”) processes and protects the personal data of our customers, vendors and other business contacts, users of our app/website and members of our TOFS Club loyalty programme (“you”, “yours”).

We are both an in-store and an online retail outfit. Customers can join our TOFS Club loyalty programme in-store or on our app. The benefits you are entitled to as a TOFS Club member may vary depending on whether you have registered in-store or on our app. If you join on our app, you will be a member of the TOFS Club+ loyalty programme but you will still be referred to as a ‘TOFS Club member’ throughout this Privacy Notice. Individuals can also sign up to our email programme to receive newsletters from us.

The types of personal data that we process, as described in this Privacy Notice, are those necessary for us to provide our customers and TOFS Club members with an effective service locally, regionally and online, and to carry out various ancillary activities in relation to our vendors, business contacts and users of our app/website.

We take very seriously our obligations to protect the personal data entrusted to us. The technical and organisational security measures that we employ to safeguard the information in our possession are regularly monitored, reviewed and enhanced in order to meet our responsibilities and the needs of our customers, vendors, TOFS Club members, app/website users and business contacts.

1. DATA CONTROLLER

1.1 The data controller responsible for processing your personal data is The Factory Shop Limited which is registered with company number 04176887 and maintains its registered office at Orient Business Park, Billington Road, Burnley, East Lancashire, BB11 5UB.                               

2. CONTACT US

2.1 Please direct all general communications or queries relating to this Privacy Notice to chiefprivacyofficer@tofs.com. This email address is also provided for the convenience of data subjects wishing to exercise their rights under this Privacy Notice.

3. WHAT INFORMATION DO WE COLLECT AND WHY

3.1 We may source, use and otherwise process personal data in different ways, as set out in the table below.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Privacy Notice.

3.2 IF YOU FAIL TO PROVIDE PERSONAL DATA

The provision of your personal data is voluntary, however, if you do not provide certain personal data which we need in order to comply with our legal obligations or in order for us to enter into or perform a contract with you (such as your delivery and billing address when you place an online order), we may be unable to provide the goods or services you have requested.

4. LAWFUL BASIS

4.1 We will only use your personal data where we have a lawful basis to use it, for example:

• Contract: In order to allow us to fulfil our contractual obligations with you, we may need to process your name, contact details and payment details, as set out above. If you contact us, we may keep a record of that correspondence.
• Legitimate Interest: It is in our legitimate business interests to process your personal data in ways which might reasonably be expected as part of running our business and which do not materially impact your interests, rights or freedoms, such as:
  • business development;
  • responding to your customer services queries and complaints;
  • marketing to you by telephone and letter;
  • managing and improving our products, services, website and app; and
  • personalising and/or tailoring the communications that we may send you and/or the online advertising we may display to you by profiling, as explained further in the ‘Profiling’ section below.
• Legal Obligation: We may sometimes need to use data to comply with our legal obligations (for example to report an accident or crime).
• Consent: Where we send you marketing information via email, app push notifications and/or SMS, we will seek your prior consent to do so. You can withdraw your consent at any time, by contacting us using the details provided above, using unsubscribe links in email and SMS communications or, for app push notifications, by updating your preferences within the app.

5. COOKIES AND WEBSITE LINKS

If you use our website or app, we may collect your cookie data allow us to distinguish you from other users of our website/app, which helps us to provide you with a personalised experience when browsing and allows us to improve our website/app, as well as to keep track of what you have in your basket, and to analyse visitor information. To find out more about how we use cookies please see our Cookie Notice https://www.tofs.com/pages/cookie-declaration.

Our website and app may contain links to other websites of interest. However, once you have used these links to leave our website and app, you should note that we do not have any control over the external website(s) and these website(s) will have their own privacy notices, for which we do not accept any responsibility for. You should exercise caution and look at the privacy notice applicable to the website in question.

6. HOW WE SOURCE YOUR PERSONAL DATA

We may collect information about you in a variety of ways, e.g.:

1. 1. When you provide your personal data during the check-out process on our website or in-store,
   2. when you sign up to our TOFS Club loyalty programme in-store or on our app,
   3. when you sign up to our email programme,
   4. when you update your details in-store/online/via customer services,
   5. when you browse our website/app,
   6. when you return an item into store or online,
   7. from publicly available sources such as a public Facebook page or Instagram profile, or
   8. where you are a vendor, when you express an interest to supply us goods or services.

7. PROFILING

If you are a customer or a TOFS Club member, we may use the following types of personal data about you to build a profile of your preferences and interests:

1. 1. The data we collect directly from you including demographic information such as your home address, date of birth and gender;
   2. Your browsing activity on our app/website; and
   3. Your purchase activity in-store and online.

7.2 We use this profile where it is in our legitimate interests to tailor the marketing that we provide to you by email, app push notifications, SMS, telephone and post and the online advertisements we display to you and your shopping habits.

7.3 If you would like any further information about the information that we use to create this profile please contact our Chief Privacy Officer – chiefprivacyofficer@tofs.com.

8. ONLINE ADVERTISEMENTS

8.1 When you are browsing on apps and other websites, such as Facebook, we will display advertising about products and services which we think will be of interest to you based on your use of our app and website (such as the content you read on the website) and your shopping habits. We do this using services offered by sites and social networks, for example, Facebook's Custom Audiences, and using pixels on our website.

9. WHO HAS ACCESS TO YOUR DATA?

9.1 In the below circumstances the data will be subject to confidentiality arrangements with our selected third parties:

• TOFS Club and online orders – your data is processed by our data and campaign management agency to personalise marketing communications and ensure all marketing campaigns are sent in accordance with this Privacy Notice. The agency specifically uses your information for profiling, as described in the ‘Profiling’ section above.
• App users – your data is processed by our app developer who is responsible for providing you with the benefits you are entitled to as a TOFS Club The app developer also uses your information for profiling to provide you with personalised content on the app, as described in the ‘Profiling’ section above.
• Tell tofs – your data is processed by our data management agency in the USA, the comments/feedback that you provide us helps us to make improvements to our products and services.
• Accident reporting / CCTV / Third party vendors – this information is generally not shared with any external bodies unless we are required to do so by law or as part of an investigation.
• Delivery Partners – if you place an order for delivery, we will pass your contact details to our delivery partners so that they can arrange for, and fulfil the delivery.
• Website Provider– your data may be processed by our website provider, Shopify, in order for them to assist us in the provision of the site and to provide data to our data and campaign management agency.
• Payment Processors – when you place an online order your data will be transferred to Stripe or Paypal (whichever payment processor you select) to process your payment.

9.2 Your information may be shared internally with our personnel if access to the data is necessary for performance of their roles.

9.3 Where the parties we engage with are located outside the UK and European Economic Area (EEA), in particular the United States, then we have procedures in place to ensure your data receives the necessary protections. Where we transfer your personal information to service providers outside the UK and the EEA where no adequacy decision applies, we use standard contractual clauses or other transfer tools provided for in the applicable data protection legislation to protect your personal information.

10. HOW DO WE PROTECT DATA?

10.1 We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our colleagues in the performance of their duties and our approved service providers. This includes using individual passwords and restricted access to folders and systems on our IT network.

10.2 Where we engage third parties to process personal data on our behalf, we do so on the basis of written instructions, they are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

11. FOR HOW LONG DO WE KEEP DATA?

11.1 We will hold your personal data for the following duration/s:

• TOFS Club loyalty programme and email programme
  • name, contact details and, where you are a TOFS Club member, transaction information – up to 7 years
• Online order data
  • name, contact details and transaction information – up to 7 years
• customer queries/complaints and returns
  • name, email, telephone number – 400 days
• tell tofs
  • name, email, transaction details and ip address – 400 days
• Accident reporting
  • name, address, date of birth and telephone number – 3 ½ years
• CCTV
  • Images are over written each month unless we are required to keep them to deal with a particular issue
• Vendors
  • name, email, telephone number – kept for as long as we have supplier/retailer relationship
  • visitor book – name, company & car registration – 6 months

12. YOUR RIGHTS

12.1 The GDPR provides you with certain rights in relation to the processing of your personal data, including to:

• Request access to personal data about you (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
• Request rectification, correction, or updating to any of the personal data that we hold about you. this enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below).
• Request the restriction of Processing of your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g. if you want us to establish its accuracy or the reason for processing it).
• Request the transfer of personal data provided by you (“data portability”).

12.2 Object to the processing of your personal data in certain circumstances.

Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process your personal data to deal with a legal claim. This includes where we are carrying out profiling activities using your personal data.

12.3 The exercise of these rights is not absolute and may be subject to certain pre-conditions and exemptions under the GDPR. Should you wish to exercise the rights accorded by the GDPR, please contact our Chief Privacy Officer – chiefprivacyofficer@tofs.com

13. COMPLAINTS

13.1 We strive to process your personal data in accordance with the applicable legal obligations but if you have any complaint(s) in that regard, please address your complaint(s) to chiefprivacyofficer@tofs.com.

13.2 You also have the right to lodge a complaint with the UK Information Commissioner’s Office (“ICO”) if you are not happy with how TOFS processes your personal data and we cannot provide you with a satisfactory resolution to your request.

14. AMENDMENTS TO THIS PRIVACY NOTICE

14.1 This Privacy Notice may be amended from time to time. We will post any change to this Privacy Notice on our website and app.

14.2 This Privacy Notice was last updated on 14/09/2023.